Veterinary Customer Service Representative- Night Shift, AESC Job at Ethos Veterinary Health, Parker, CO

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  • Ethos Veterinary Health
  • Parker, CO

Job Description

Client Service Representative- Night Shift

Welcome to Animal Emergency & Specialty Center (AESC)! We are a 24/7 Emergency & Specialty Veterinary Hospital, located in North Parker. We are currently seeking a qualified Client Service Representative (CSR) to join our growing team! As a CSR, you'll be the essential connection between our clients, their pets, and the rest of the hospital team. From managing front desk to coordinating vital communications, you'll play a critical role in ensuring an exceptional experience for clients and their pets. The CSR team supports the hospital from 6am to midnight, 7 days per week, with various shifts and schedules available.

Compensation: $18 - $24 depending on experience + $2.50/ per hour shift differential for hours worked between 6pm-6am

Anticipated Schedule: Full Time 1:30pm-12:00am Weekends required Exact days TBD

Primary Responsibilities

Reception Duties:

  • Manage multi-line phone systems: answer calls, gather information, and route messages to the appropriate departments.
  • Schedule appointments and handle check-ins/check-outs for both specialty and emergency visits.
  • Provide compassionate and professional support to clients, including during high-stress or emergent situations.
  • Assist with walk-in euthanasia cases, including discussing cremation options.
  • Process payments, deposits, and invoices using various payment methods.
  • Maintain and update client accounts, records, and paperwork accurately.
  • Follow established protocols to escalate urgent cases in the Emergency Room.
  • Monitor and communicate accurate wait times for Emergency Room clients.
  • Rotate through phone support shifts, handling all incoming calls.
  • Coordinate the use of exam rooms efficiently.

Administrative Responsibilities:

  • Ensure the front desk, lobby, and exam rooms are clean and organized at all times.
  • Scan documents into patient charts and maintain accurate records.
  • Send reminders for appointments via email, phone calls, or texts.
  • Verify that upcoming appointments are scheduled correctly, confirmed, and that all necessary records are obtained.
  • Oversee memorial and cremation products for clients.
  • Collaborate with the Referral Coordinator to manage appointments from referring veterinarians.
  • Take on other duties as assigned to support hospital operations.
Qualifications

Minimum Requirements:

  • At least 1 year of in-person customer service experience.
  • High school diploma or equivalent.
  • Proficiency with Microsoft Office, internet navigation, and messaging programs.

Preferred Qualifications:

  • 1 year of experience in the veterinary or human medical field.
  • Familiarity with payment collection processes.
  • Experience managing multi-line phone systems.
  • Proven ability to maintain high accuracy in data entry.
  • Knowledge of EzyVet or similar medical record systems.
Benefits

We're committed to supporting our team's well-being and professional growth with a comprehensive benefits package that includes:

  • Health, Dental, and Vision Insurance to keep you and your family covered.
  • 401(k) with Matching to help you plan for your future.
  • Employee Assistance Program (EAP) for additional personal and professional support.
  • Uniform Allowance to ensure you're always prepared.
  • Shift Differential Pay for added compensation.
  • Generous paid time off, including: Sick Days, Vacation Days, Bereavement Leave.
  • Holiday Premium Pay for working during special times of the year.
  • Referral Program to reward you for helping us grow our team.
Why Choose AESC?
  • Work alongside a compassionate, dedicated team of veterinary professionals.
  • Thrive in a dynamic, fast-paced environment where no two days are the same.
  • Make a direct impact on the lives of pets and their families during critical times.
  • Receive continuous training and growth opportunitieswe're passionate about teaching!
  • Enjoy a competitive salary and benefits package.
How to Apply
  • Submit your application online. Reviews will begin immediately.
  • We can't wait to welcome you to the AESC family!

Job Tags

Hourly pay, Full time, Work at office, Immediate start, Shift work, Rotating shift, Weekend work,

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